TERMS AND CONDITIONS
At our discretion, 1st and 2nd JBT rated, Net 30 days. Completed credit application must be submitted for a credit line request. All others- shipment by COD, company or certified check, money order, Visa, MasterCard or American Express.
All orders are generally shipped in 24 hours, and most will be shipped the same day. All orders shipped via UPS, FedEx or USPS First Class. (Overnight and Saturday delivery are available at an extra charge). Backorders will be kept for a reasonable period only upon the customer’s request. By acceptance of Merchandise from Gold Mine, the customer agrees to be responsible for all collection and attorney fees.
All Merchandise is sold by weight with the exception of carded rope chain, gold ball earrings, pearls, diamond jewelry, semi-precious jewelry, Royal Duet, Phillip Gavriel, some Sterling Silver, Stainless Steel, Titanium jewelry, Personality Jewelry, and Intuitions. All weights quoted in the catalog are approximate and are in grams. Merchandise sold by weight might include non-metal components. Gold is billed based on the current gold market, which is generally the second London fix plus $8 per ounce on the date of shipment (i.e., second London fix is $1,350, we will bill at $1,358). Silver Market indicated on the invoice is for informational purposes. For the customer’s convenience, we have included prices in the catalog at Triple Keystone at $1,700 gold market and at $19 silver market with the exception of Intuition and at 2.5 times mark up. The prices are to be used only as approximate estimates. They are not a suggested selling price, but rather the approximate catalog price marked up. These prices are not the customer’s actual cost.
Trademark and content
Every product we sell has our “RCI”, or the original manufacturer’s trademark. All gold sold is either 10K, 14K, or 18K plumb gold. All silver is sterling silver and is .925 fine. Assay certificates are available upon request.
Lifetime Warranty Procedures
According to the terms and conditions contained herein, Royal Chain Inc. (RCI) will replace any “all-gold” merchandise 10K, 14K, 18K, mixed precious metals excluded (hereinafter referred to as “Merchandise”), that is either broken, kinked, or otherwise damaged. When replacing such Merchandise RCI will use its best efforts to give the customer the exact weight Merchandise in return, however, because of the manufacturing process such Merchandise has an approximate 10%+/- weight variance factor. The customer will be responsible to pay for any and all weight variance charges if there are any, plus all shipping, handling and insurance charges. Example: You return an 18” Figaro chain weighing 7.5 grams. RCI has in stock a Figaro chain weighing 8.0 grams. You will be responsible to pay for the 0.5gram weight difference.
Stock Balancing and Lifetime Warranty
In any event the total combined use of stock balancing and lifetime warranty shall not exceed 10% of total sales of the previous 12 months.
Replacements and/or Exchanges not authorized or covered
Upon receipt by RCI of any Merchandise for replacement not authorized or covered under this lifetime warranty program, or for exchange not authorized or covered under this stock balancing program “Unauthorized Merchandise”, then in either event, RCI reserves the right and may in its sole and absolute discretion either (i) return such Unauthorized Merchandise to Customer, in which event the Customer will be responsible and liable to pay for any and all shipping, handling, and insurance charges incurred by RCI; (ii) replace or exchange, as the case may be, such Unauthorized Merchandise for Customer, in which event Customer shall be responsible and liable to pay, in addition to any and all other
charges referred to herein, 10% of the value of such Unauthorized Merchandise as and for a restocking fee; or (iii) give credit to Customer at the lower of the Second London Gold Fix or Silver market price on the date of receipt by RCI of the Unauthorized Chain, or the gold or silver price of such Unauthorized Merchandise as indicated on the original sales invoice, which credit amount shall be applied to any unpaid and open past or future invoices owed by Customer to RCI. Under no circumstance will RCI issue any payment to Customer for any credit balance on the Customer’s account.
Severability and Waiver
If any term or provision of the lifetime warranty or stock balancing shall to any extent or for any reason be held invalid, illegal, or unenforceable such invalidity or enforceability shall not affect any other provision of the lifetime warranty or stock balancing. No failure by RCI at any time to insist upon strict compliance with the terms of this lifetime warranty shall constitute a waiver of its rights to demand strict compliance with such terms at a later time. RCI will not be responsible for typographical errors.